Terms & how we work

Effective July 2, 2026 · Last updated July 2, 2026. Evisentra is operated by Nutavix LLC, a North Carolina limited liability company.

What a review includes

A Claim Readiness Review includes 1 initial review, 1 clarification round, 1 revised final report, and 1 remediation recheck within 90 days of delivery (same product, claim, material, supplier, and market; one evidence resubmission), delivered as a Recheck Addendum. We batch all questions after the first evidence review so your team answers once; anything left unanswered is recorded as a stated gap or assumption rather than silently filled in. New evidence or new claims after the final report are handled as a change review; additional rechecks and scope changes are quoted before any work. The deposit percentage is stated in your written scope and credited in full to your invoice.

Who reviews

Every paid assessment is founder-led: Abhishek Singh, PhD — a materials and packaging scientist — applies Evisentra's published rubric to your evidence and is named in your report as the reviewer. On request, Evisentra arranges a named, conflict-checked independent specialist opinion — identity, scope, fee, and delivery date confirmed in writing before any payment. You may also bring your own expert; Evisentra coordinates. For claims that need judgment outside the founder's documented competence — carbon accounting and offsets, PFAS and restricted-substance chemistry, laboratory compostability interpretation — the report states plainly that an independent specialist opinion is required before final reliance. If you want that opinion arranged and no suitable specialist can be confirmed, Evisentra says so and will waitlist, decline, or refer — payment is never taken on a staffing promise it can't keep. When a specialist opinion is included, the specialist is named in your report, itemized on your invoice, and bound by confidentiality obligations no less protective than the client engagement terms; client evidence is shared with the specialist only after you approve the named reviewer and the applicable confidentiality terms. Evisentra does not issue a technical finding outside its competence, and does not replace a properly supported technical conclusion with a preferred commercial outcome.

Scope, turnaround & deposit

A standard pack covers 1 product or SKU, 1 market set, and up to 3 related claims — one claim family (claims that share evidence). Different claim families — for example “carbon neutral”, “PFAS-free”, or “compostable” — need separate evidence and are billed separately. Up to 10 evidence documents are included; more are handled as an add-on. Your exact calendar delivery date is confirmed in your written scope (when an independent specialist opinion is included, after the specialist's acceptance). Every confirmed scope states one all-in fixed price, the deliverables and claim family / market set, the named reviewer, and one calendar delivery date. If Evisentra misses that delivery date for reasons not caused by evidence or clarification delays, your invoice is credited 10% per business day late, up to 30%. A deposit begins the review and is credited to your final invoice when you proceed; the balance is due before the final report is delivered. See pricing.

Ownership & use of the report

You own your inputs (claims, evidence, documents). Evisentra owns its method, the Claim Readiness Rubric, report templates, and software. Paid reviewed reports are designed to support internal and business-facing claim review conversations — you may share them with relevant stakeholders involved in evaluating, substantiating, approving, or revising the claim; you may not resell the report or reuse Evisentra's template or method as a product. The report is not a certificate, legal opinion, regulatory approval, or a guarantee that a claim will be accepted by any regulator, retailer, platform, or court.

Confidentiality & data

Your evidence is held privately and is not used to build public datasets, benchmarks, or model factors, or shown to other clients. Public rules and public data are, by design, public and re-checkable.

Not legal advice — we review, we don't certify

Evisentra provides advisory decision support, not legal advice or certification. A reviewer gives a reasoned judgment on the evidence you provide against public rules — what holds, what's missing, and what a skeptical reviewer will challenge. We assess whether evidence meets the standard; we do not re-run experiments. No attorney–client relationship is created by any Evisentra review or communication. For binding determinations, consult qualified legal / LCA / assurance professionals.

AI & your documents

A reviewer classifies the evidence, sets the claim scope, and records the assumptions — that part is professional judgment. Once those reviewed inputs and the method version are finalized, the scoring calculation is deterministic: it is computed from public rules and the published rubric, never from an AI model. Any AI assistance is optional and limited to helping organize or classify the evidence you submit; it runs inside Evisentra-controlled infrastructure, is never sent to a third-party AI provider, and never decides the outcome. Your documents are not used to train AI models.

Scope & limitation of liability

A review is advisory decision support based on the evidence you provide and public rules. We do not independently verify underlying facts, certify products, or guarantee any regulatory, retailer, or legal outcome. The decision to publish a claim is yours. To the extent permitted by law, Evisentra's total liability for a review is limited to the fees you paid for that review. Some jurisdictions do not allow certain limitations, so these limits apply only to the extent permitted by law.

These terms are written in plain English. Paid engagements are also governed by the confirmed scope, invoice, and any signed statement of work.

Use, reliance & third parties

A report is prepared solely for the client that commissioned it, for that client's own internal evaluation of the claim. No third party may rely on a report, and these terms create no third-party beneficiary rights. You may share a paid report with your own advisors, counsel, retailers, or buyers who are evaluating the claim, but not for resale, redistribution as a standalone endorsement, or public reliance, and not as a certificate, legal opinion, regulatory approval, or guarantee.

The decision to publish, withdraw, or modify a claim is the client's, made on the client's own judgment and advice. To the extent permitted by law, Evisentra is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or reputational harm, arising from a claim's publication or a third party's use of a report. The client will indemnify Evisentra against claims arising from the client's publication of a claim, or from use of a report contrary to these terms.

Clarifications, disagreements & refunds

A review includes one clarification round. If evidence is incomplete or ambiguous we don't guess — you get a clarification queue naming the exact documents, assumptions, or claim boundaries needed, and you have up to 10 business days to respond with additional evidence. We update the report if new evidence materially changes the finding; anything left unanswered is recorded as a stated gap or assumption.

If you disagree with a finding, you may submit additional evidence or identify a factual error. A different preference, marketing goal, or desired outcome does not by itself change the readiness finding — we can note your position in the report. Where a technical issue is beyond our internal expertise, an independent subject-matter reviewer can be engaged as an optional, client-approved paid escalation.

Refunds are not based on dissatisfaction with an unfavorable readiness finding. A review may conclude that a claim is not ready as written. Refunds apply only to a failure to deliver the agreed review scope.

If a client does not provide requested evidence within the clarification window, Evisentra may finalize the report using the available evidence and recorded gaps or assumptions. If a client cancels before evidence intake begins, the deposit is refunded minus any setup work performed; after intake begins, the deposit may be applied to time already spent and administrative setup, and any unused portion, if applicable, is handled according to the confirmed scope or invoice.

Clients are responsible for having the right to share submitted documents and for the factual accuracy of the materials they provide. Evisentra will disclose or replace an independent reviewer if a material conflict of interest is identified before specialist work begins.

Governing law

These terms and any paid engagement are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law rules. Any dispute that cannot be resolved through the process above is subject to the exclusive jurisdiction of the state and federal courts located in North Carolina.